Terms of service

Who we are

Hey Sprout (heysprout.com.au) is an Australian online speech therapy, occupational therapy and psychology service. Our ABN and legal entity details are pending. You can reach us at hello@heysprout.com.au.

We are not yet a registered NDIS provider — our registration is in progress. We accept enquiries from plan-managed and self-managed NDIS participants and private clients, but not NDIA-managed (agency-managed) plans. There are currently no contracted clinicians or therapy slots, so we cannot confirm when sessions will be available.

An enquiry does not create a booking or guarantee that we can provide a session.

What this website is

The information on this website is general information, not clinical advice for you or your child. It doesn't replace an assessment by a qualified clinician who knows your situation. Our screener is a guide to help you choose where to start — it isn't a diagnosis.

Not a crisis service. In an emergency call 000 · Lifeline 13 11 14 · Kids Helpline 1800 55 1800.

Enquiries and bookings

Sending an enquiry or screener doesn't create a booking. A session is only booked once we confirm that a clinician and time are available, tell you the support, fee and cancellation terms, and you accept those terms. We'll email you a confirmation after that.

Please give us accurate details, and keep your account sign-in details to yourself. You're responsible for activity on your account.

Fees

Before you confirm a booking, we'll give you the fee, the payment or claiming route, and any other charge. Where an NDIS price limit applies to the support and plan management type, the price will not exceed that limit. For plan-managed participants we send invoices to the plan manager; self-managed participants receive an invoice to claim from their plan. We do not invoice the NDIA directly. The fee schedule and the rules that apply to each plan type need legal and business review before we accept bookings.

Cancellations and rescheduling

If you need to cancel or move a session, let us know as early as you can. Before you confirm a booking, we'll show the notice period and any cancellation or rescheduling fee that applies. Our final notice period and fee policy still need business and legal review.

NDIS Code of Conduct

When we provide NDIS supports, the NDIS Code of Conduct applies to Hey Sprout and to workers delivering those supports, including unregistered providers. Read our child-safety commitment and privacy policy for how we keep children and their information safe.

Feedback and complaints

We want to hear when something isn't right. Please tell us first at hello@heysprout.com.au and we'll work with you to fix it.

If you're an NDIS participant and you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.

Your rights and our liability

Nothing in these terms limits your rights under the Australian Consumer Law. To the extent the law allows, we're not responsible for loss that comes from relying on the general information on this website instead of advice from a clinician.

Governing law

These terms are governed by the laws of Queensland, Australia.

Changes to these terms

We'll update this page when our terms change and show the new date at the top. These are interim terms and will be updated after legal review.