Our child-safety commitment
Every child who comes to Hey Sprout deserves to be safe, heard and respected. Here’s how we work towards that.
Last updated 5 October 2026
Interim policy. Final legal review is still open. We may update this page after that review.
The National Principles for Child Safe Organisations
We're committed to the ten National Principles for Child Safe Organisations, endorsed by all Australian governments. In plain English:
- Child safety is part of how we lead and make decisions — not an afterthought.
- Children are told about their rights, have a say in decisions about them, and are taken seriously.
- Families are kept informed and involved in their child’s care.
- Every child is treated fairly, and their culture, identity and needs are respected.
- People who work with children are carefully screened, supported and supervised.
- Concerns and complaints are handled quickly, with the child’s safety first.
- Our team is trained to recognise and respond to risks to children.
- Online and physical spaces are set up to keep children safe.
- We regularly review how we keep children safe and improve it.
- Our child-safety policies and procedures are written down and followed.
What we require of every clinician
Before any clinician sees a client through Hey Sprout, they must hold:
- a current Working With Children Check (or the equivalent in their state or territory);
- an NDIS Worker Screening clearance; and
- the right professional credential — AHPRA registration for psychologists and occupational therapists, or Speech Pathology Australia certification for speech pathologists.
We verify these before any clinician starts.
Keeping online sessions safe
- For young children, a parent or guardian stays in the room or close by during the session.
- Sessions are not recorded without your consent.
- Clinicians use a waiting room, so only the expected family can join.
How to raise a concern
If a child is in immediate danger, call 000.
If you're worried about a child's safety, or about how anyone at Hey Sprout has behaved, email hello@heysprout.com.au. We take every concern seriously and will report to police or child protection authorities where the law requires.
Children and young people can talk to Kids Helpline any time on 1800 55 1800. You can also contact the child protection service in your state or territory.