For self-managed participants
Self-managed? You can choose us — and claim it back easily.
Self-managing your NDIS plan gives you the most choice — you can use any provider, registered or not. We send you a compliant invoice after each session that you claim through the myplace participant portal.
Why self-management suits online therapy
When you self-manage, the NDIS doesn't limit you to registered providers. You can pick the therapist who's the right fit — including online clinicians who can see your child this week instead of in six months. That freedom of choice is the whole point of self-management.
How claiming works with us
- You book and attend the session online — speech, OT, or psychology.
- We email a compliant invoice with everything the NDIA needs: our ABN, the support item, the date, and the amount.
- You make a payment request in the myplace participant portal against your Improved Daily Living budget.
- You're reimbursed — usually within a few days.
Keeping your records straight
Self-management comes with a light record-keeping duty: hold on to invoices and proof of payment in case the NDIA asks to see them. We keep your invoices tidy and re-send any you've misplaced, so an end-of-plan review is never a scramble.
No paperwork wall
The trade-off people worry about with self-management is admin. With us it's two steps — attend, then claim — and we'll walk your first claim through with you if it helps.
Common questions
- Can a self-managed participant use a non-registered provider?
- Yes. Self-managing your plan means you're free to choose any provider whose support meets your plan goals — they don't have to be NDIS-registered. You decide who delivers your therapy.
- How do I claim a session?
- After each session we email you a compliant invoice. You log in to the myplace participant portal, make a payment request against your Capacity Building — Improved Daily Living budget, and the NDIA reimburses you (or pays the provider).
- Do I pay upfront?
- We agree the arrangement with you in advance. Many self-managed families pay the invoice and claim reimbursement; others claim first and then pay. Either way there's no gap fee — we bill within the NDIS price limits.
Sources
Last reviewed 2026-06-14. NDIS rules change — check the official source for the current detail.