For plan-managed participants
Plan-managed? You won't see a single bill.
A plan manager pays your therapy invoices on your behalf, and you can use registered or non-registered providers. We invoice your plan manager directly after every session — the only admin you do is give us their email once.
How plan management works with us
A plan manager is a third party the NDIS funds — at no cost to you — to handle the money side of your plan. They receive provider invoices, pay them from your budget, and keep your claims tidy. Critically, plan management lets you use non-registered providers, so you're not limited to a short list.
- You give us your plan manager's email at booking — the entire admin step.
- Each session generates an invoice within 24 hours, sent straight to your plan manager.
- They pay us. You see nothing — no bills, no follow-ups, no PDFs to forward.
We work with the major plan managers
Plan Partners, MyIntegra, AllBe Therapy, Leap In, Maple, and dozens of smaller ones. If your plan manager has a provider portal, we'll upload invoices there too — just tell us which one they use.
Why families pick plan management for therapy
It's the no-friction middle ground: the choice of self-management without the claiming admin. You get to choose an online therapist who can start this week, and the invoicing simply takes care of itself.
Common questions
- Can a plan-managed participant use Hey Sprout?
- Yes. Plan management lets you use both NDIS-registered and non-registered providers, so you're free to choose us. Your plan manager handles the payments from your Improved Daily Living budget.
- What admin do I have to do?
- One thing — give us your plan manager's email at booking. After each session we send the invoice straight to them. You don't pay, forward, or chase anything.
- How does the plan manager get paid?
- We email a compliant invoice to your plan manager after each session. They pay us from your Capacity Building — Improved Daily Living budget and record the claim with the NDIA. There's no out-of-pocket cost to you.
Sources
Last reviewed 2026-06-14. NDIS rules change — check the official source for the current detail.