Switching to us
Changing therapy providers? It's easier than you think.
You're allowed to change NDIS providers whenever a service isn't working for you — there's no penalty and no NDIA approval needed. Here's how to switch to online therapy cleanly, including notice periods and handing over your records.
You're in charge of who delivers your supports
A core principle of the NDIS is choice and control — and that includes the right to change providers when a service isn't the right fit. There's no penalty, no form to the NDIA, and no need to explain yourself. If a wait list, a personality clash, or a move has made your current therapy hard, you can switch.
A clean switch in four steps
- Read your current service agreement. Look for the notice period — commonly two to four weeks. Note any sessions already booked.
- Give notice in writing. A short email ending the agreement is enough. Settle any invoices up to your last session.
- Ask for your records. Request your assessment reports and progress notes — with your consent we can also collect these for you, so nothing is lost in the handover.
- Start with us. You don't have to wait for the notice period to end before beginning online sessions; many families overlap so there's no gap in support.
Making the handover seamless
Bring whatever you have — a recent report, your current goals, a list of what's working and what isn't. Your new therapist reads it before session one, so you're not re-telling your whole story. That continuity is the point: changing providers should add momentum, not reset it.
Already know you want to start? Find a slot. Still weighing it up? Our two-minute screener helps you confirm which discipline to move to.
Common questions
- Do I need the NDIA's permission to change providers?
- No. You choose your providers. As long as your plan funds the support and the new provider suits your management type, you can switch whenever you like. You don't need to justify it to the NDIA.
- What about my service agreement with the old provider?
- Check it for a notice period — many ask for two to four weeks' written notice to end. Give that notice in writing, settle any outstanding invoices, and you're free to move. We can start while that notice runs.
- Can my new therapist see my old reports?
- Yes, with your consent. You can ask your previous provider for your assessment reports and progress notes, or we can request them on your behalf, so your new therapist picks up where the last one left off instead of starting from scratch.
Sources
Last reviewed 2026-06-14. NDIS rules change — check the official source for the current detail.